Cancellation & Refund Policy

Cancellation and refund

• 14 or more days before check-in: 50% refund of the accommodation payment.
• 7–13 days before check-in: 50% refund of the accommodation payment.
• Less than 7 days before check-in: no refund.
• No-show: the full booking amount will be forfeited.

Cancellation periods are measured from the check-in time stated in your booking confirmation. Non-refundable bank, card-processing, currency-conversion or transfer charges may be deducted from any refundable amount.

Rescheduling

Guests may request a date change instead of cancelling, subject to these conditions:

• Submit the request at least 7 days before check-in.
• One date change is permitted per reservation.
• The rescheduled stay must take place within 6 months of the original check-in date.
• New dates depend on availability and any minimum-stay requirements.
• If the new rate is higher, the guest pays the difference. If it is lower, the difference is not refunded.
• A rescheduled booking cannot later be cancelled for a cash refund.

Requests made less than 7 days before check-in are not eligible for rescheduling.

Early departure

Guests who leave before the confirmed departure date remain responsible for the full cost of the original reservation. No refund, credit or rescheduling is provided for unused nights.

Non-refundable and promotional bookings

Reservations made under non-refundable, promotional, discounted or special-event rates cannot be cancelled, refunded or rescheduled unless Falcon Atlantis Apartment confirms an exception in writing.

Group, extended-stay and peak-period reservations

Group bookings, extended stays, full-property reservations and stays during holidays or major events may have separate cancellation terms. Any special conditions will be shared before payment and included in the booking confirmation.

Exceptional circumstances

Requests related to genuine emergencies, government-imposed travel restrictions, natural disasters or other exceptional circumstances are reviewed individually. Supporting documents may be requested. Any refund, credit or date change offered will depend on the circumstances.

Cancellations by Falcon Atlantis Apartment

If we cannot honour a confirmed reservation, we will offer suitable alternative dates or accommodation, or a full refund of the accommodation payments received for the affected reservation. Our financial liability is limited to the amount paid directly to Falcon Atlantis Apartment for that reservation.

Security deposit

Any security deposit is separate from the accommodation payment. After a satisfactory post-check-out inspection, the deposit will be released within 48 hours, subject to the processing time of the guest’s bank or payment provider. Deductions may apply for damage, missing items, excessive cleaning, smoking violations, unpaid charges or breaches of the House Rules. Guests will be informed of any deductions.

How to cancel or request a change

Send cancellation and rescheduling requests through an official Falcon Atlantis Apartment booking channel. A request takes effect only after we acknowledge it in writing. Reservations made through third-party booking platforms are subject to the cancellation terms displayed on that platform.

Refund processing

Approved refunds are returned through the original payment method within 7–14 business days. The time before funds appear may vary by bank or payment provider.